Effective Date: July 30, 2025
1. Introduction
At Mitigation Response (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with us, whether through our website, phone calls, in-person services, or other communications.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, insurance information, and payment details.
- Property Information: Details about the affected property (e.g., damage type, location, size).
- Service Details: Project-related information, photos, and service preferences.
- Website Usage Data: IP addresses, browser type, pages visited, and cookies for improving user experience.
3. How We Use Your Information
We use your information to:
- Schedule and provide restoration services.
- Communicate with you about appointments, estimates, and updates.
- Process payments and insurance claims.
- Improve our services and customer support.
- Comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service providers assisting with business operations (e.g., billing, IT support).
- Insurance companies or agents related to your claim.
- Government authorities when required by law.
5. Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
6. Cookies and Website Tracking
Our website may use cookies to enhance your browsing experience. You can disable cookies through your browser settings, though some features may not function properly.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request corrections or updates.
- Ask for deletion of your data.
- Opt out of marketing communications.
To exercise these rights, contact us at 208-254-1763.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or our practices, please contact:
Mitigation Response
Email: claims@mitigationresponse.com
Phone: 208-254-1763